Privacy Policy for Viewmax Domains

Last Updated: 24 October 2024

At Viewmax Domains, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using Viewmax Domains, you consent to the collection and use of your personal information in accordance with this policy. Please read this policy carefully. If you do not agree with its terms, please discontinue the use of our services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you sign up for services or interact with us, we collect personal information such as:

• Full name
• Email address
• Phone number
• Billing address
• Payment details (credit card, bank information)
• Domain registration information (including WHOIS details)

b. Automatically Collected Information

When you visit our website, we automatically collect certain information using cookies and similar technologies, such as:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed on our site
• Time spent on our site

c. Other Information

We may collect additional information that you provide through customer support or communication with us, such as inquiries or feedback.

2. How We Use Your Information

We use the information we collect in the following ways:

a. Service Provision

• To process your domain registrations, hosting, and email services.
• To provide customer support and address inquiries.
• To send you transactional emails related to your services (such as renewals, payment confirmations, and account updates).

b. Communication

• To send promotional emails, updates, and marketing communications (with your consent).
• To notify you of important changes to our services, TOS, or Privacy Policy.

c. Improvement of Services

• To monitor and improve the performance of our website and services.
• To detect, prevent, and address technical issues or security risks.

d. Legal and Compliance

• To comply with legal obligations and protect our legal rights.
• To fulfill WHOIS obligations for domain registrations as required by ICANN or other domain registries.

3. How We Share Your Information

We may share your information in the following circumstances:

a. With Third-Party Service Providers

We may share your information with trusted third-party vendors, such as payment processors, data storage providers, or domain registries, to provide our services. These parties are required to handle your information in accordance with our instructions and this Privacy Policy.

b. WHOIS Database

When registering a domain, your personal information may be submitted to the WHOIS database as required by domain registries. The information available in WHOIS may include your name, address, email address, and domain ownership information.

c. Legal Requirements

We may disclose your personal information when required by law or in response to valid legal requests, such as subpoenas or court orders, or to protect our rights, users, or others.

d. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

Viewmax Domain uses cookies to improve your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, login information, and activity on our site. You can modify your cookie preferences in your browser settings, but disabling cookies may affect your experience on our website.

We also use third-party analytics services, such as Google Analytics, to analyze website traffic and user behavior.

5. Data Security

We take the protection of your personal information seriously and implement appropriate security measures to safeguard your data from unauthorized access, use, or disclosure. This includes encryption, secure data storage, and strict access controls.

However, no method of transmission over the internet is 100% secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once the retention period has expired, we will securely delete or anonymize your data.

7. Your Rights

Depending on your location, you may have the following rights concerning your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we update or correct any inaccurate personal information.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions (such as legal obligations).
• Objection: You can object to our processing of your personal information.
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [Insert Contact Email].

8. International Data Transfers

If you are located outside of South Africa, your information may be transferred to and processed in South Africa or other countries where our servers are located. By using our services, you consent to the transfer of your information to these countries, which may have different data protection laws than your country of residence.

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal information, we will delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and update the effective date. Please review this policy periodically to stay informed of any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Viewmax Domain Support
Email: kodishang@viewmax.co.za
Phone: +27 69 269 6377